Tiro: Focus on the conversation, not note-taking.

Speak freely while Tiro captures every detail.

Terms of Service

Terms of Service

Tiro: Focus on the conversation, not note-taking. Speak freely while Tiro captures every detail.

Chapter 1: General Provisions

Article 1 (Purpose)

These Terms of Service ("Terms") establish the rights, obligations, responsibilities, and other necessary matters between ThePlato Inc. ("Company") and members regarding the use of the voice recording service "Tiro" ("Service").

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

  1. "Service" means the comprehensive suite of services provided by the Company through websites, desktop and mobile applications, including voice recognition, text conversion, editing, summarization, content sharing, note management, calendar integration, external service exports, and all related functions.
  2. "Member" means an individual who has agreed to these Terms, entered into a service agreement with the Company, and uses the Service provided by the Company.
  3. "Paid Service" means any portion of the Company's Service that requires payment by the Member.
  4. "Content" means all information created or uploaded by Members through the Service, including voice recordings, text, files, memos, notes, questions, summaries, folders, and other data.
  5. "Note" means a content unit that includes conversation records created through recording or audio file upload, along with associated text, summaries, memos, and other information generated from such recordings.
  6. "Personal Page Sharing Feature" means the functionality that allows Members to make portions of their Content accessible to others for viewing.

Article 3 (Publication and Amendment of Terms)

  1. The Company shall publish these Terms in a location easily accessible to Members within the website or Service.
  2. The Company may amend these Terms within the scope that does not violate relevant laws. When making amendments, the Company will specify the effective date and reasons for amendment and provide notice at least 7 days in advance (30 days in advance for changes unfavorable to Members) until the effective date.
  3. If a Member does not agree to the amended Terms, they may terminate the service agreement. Continued use of the Service without objection after the effective date will be deemed acceptance of the amended Terms.

Article 4 (Supplementary Rules)

Matters not specified in these Terms shall be governed by relevant laws or separate policies established by the Company (e.g., Privacy Policy).

Chapter 2: Service Agreement and Member Management

Article 5 (Formation of Service Agreement)

  1. The service agreement is established when a Member agrees to these Terms and privacy data collection and use policies, completes the application process provided by the Company, and the Company approves the application.
  2. Members must register using accounts they actually own, and registration is restricted for individuals under 14 years of age.
  3. The Company may reject service applications or terminate service agreements in the following cases:
    • Unauthorized use of another person's information or impersonation
    • False registration of member information or omission of required information
    • Applications intended for activities that violate laws or public order
    • Other cases that do not meet the Company's standards

Article 6 (Notice to Members)

  1. The Company may provide necessary notices to Members through email, in-service notifications, push messages, and other means.
  2. For notices to all Members, the Company may substitute individual notice by posting within the Service for 7 days or more.

Article 7 (Changes to Member Information)

  1. Members must maintain accurate contact information (e.g., email addresses) held by the Company for Service use. Members are responsible for any disadvantages resulting from failure to maintain accurate information.
  2. The Company is not responsible for damages arising from Members providing false information or failing to update information.

Chapter 3: Service Usage

Article 8 (Service Provision and Changes)

  1. The Company provides Members with services including voice-to-text conversion, translation, summarization, and history storage.
  2. The Service is provided 24 hours a day, year-round in principle, but may be temporarily suspended due to system maintenance or operational needs. In such cases, notice will be provided in advance or after the fact.
  3. The Company may change all or part of the Service and will provide advance notice in such cases. However, in unavoidable circumstances, notice may be provided after the fact.
  4. Each Note can record up to a maximum of 5 hours (300 minutes).
  5. When providing the Service, the Company applies security enhancements including IP management/whitelisting, endpoint authentication, network segmentation (DMZ, server/DB zones, etc.), and role-based access control (RBAC).

Article 8-2 (Key Service Features)

  1. The Company provides Members with the following key features, some of which may be used selectively:
    • Real-time voice-to-text conversion and conversational context input features
    • Audio file upload and high-quality text conversion features
    • Various summarization features: chronological summaries, refined scripts, topic-based summaries, template-based summaries, etc.
    • Question/answer features based on conversation content (Ask Tiro)
    • Note sharing features: link generation, user invitation, note sharing through folders
    • Note management features: participant registration, search functionality, etc.
    • Personalization settings: dictionary features for registering proper nouns and technical terms
    • External service integration features: Google Calendar event integration, Markdown export to Notion/Slack/Confluence
    • System sound recording features in desktop applications
  2. Some of the above features may require Paid Service subscription or external account integration. The Company provides guidance on usage conditions for each feature through service screens or help pages.
  3. For features such as dictionaries, calendars, and external integrations, the Company processes data provided by Members solely for the purpose of providing service functionality. Such data is input at the Member's discretion and can be modified or deleted by the Member at any time. Data is protected with AES-256 encryption and user-specific keys.

Article 9 (Paid Services and Payment)

  1. The Company provides Members with the following monthly paid subscription plans:
    • Light Plan: 300 minutes per month, $7 monthly
    • Starter Plan: 1,000 minutes per month, $13 monthly
    • Business Plan: Unlimited usage, $29 monthly
    • Team Plan: Unlimited usage, pricing available through separate inquiry
  2. The above plans can be selected as either monthly payment or annual prepayment:
    • For annual payment, prepaying the equivalent of 10 months provides 12 months of usage, processed exclusively as prepaid payment
    • Annual plan mid-term cancellation, upgrade, and downgrade policies apply identically to monthly plans
  3. Payment can be made through methods provided by the Company including Stripe, Lemon Squeezy, and app store in-app purchases. Paid Service begins immediately upon payment completion.

Article 9-2 (Free Trial)

  1. The Company provides new Members with a free trial offering a total of 300 minutes of voice recording functionality for one month.
  2. During the free trial period, the following limitations apply to each voice Note created:
    • Text-converted content can be viewed for up to 60 minutes per Note
    • Content exceeding 60 minutes is recorded and stored on the server, but text is blurred and access is restricted
    • Free trial is limited to once per person, and the Company may take necessary measures to prevent fraudulent use
    • ※ Full text viewing is provided only upon Paid Service subscription

Article 10 (Withdrawal and Refund)

  1. Members may receive full refunds regardless of usage if they request cancellation within 7 days of payment.
  2. Full refunds are available for cancellation requests within 14 days of payment, limited to cases where the Service has not been used at all.
  3. Refunds are not available in principle for cases exceeding the above conditions. Refunds may be provided restrictively in accordance with relevant laws.

Article 11 (Content Management and Sharing)

  1. Rights to Content uploaded or created by Members through the Service belong to the Member. The Company may use such Content within the scope necessary for Service operation and provision.
  2. Members may configure their Content for viewing by others through the Personal Page Sharing Feature. Members are responsible for Content viewing in such cases.
  3. The Company does not delete or back up Content, and Content deleted by Members cannot be recovered. Content is classified by sensitivity level with appropriate security controls (encryption, access restrictions) applied, and API or Webhook call limitation features are provided during sharing.

Chapter 4: Rights and Responsibilities

Article 12 (Member Obligations)

Members shall not engage in the following acts:

  1. Misappropriating others' information or registering false information
  2. Infringing upon intellectual property rights including copyrights of the Company or others
  3. Interfering with Service operations or harming normal usage
  4. Uploading or transmitting Content that is obscene, discriminatory, hateful, violent, or otherwise offensive
  5. Lending or transferring personal accounts to third parties
  6. Acts that violate relevant laws or public order and morals
  7. Unauthorized access attempts, malicious code distribution, or security vulnerability exploitation

Article 13 (Company Obligations)

  1. The Company shall not engage in acts prohibited by law or these Terms or acts contrary to public order, and will make best efforts to provide stable Service.
  2. The Company establishes security systems for personal information protection and formulates, publishes, and complies with privacy policies. The Company maintains security through vulnerability assessments, patch management, abnormal behavior detection, and access log management. For security, the Company applies data encryption (AES-256), access control (RBAC, MFA), and data retention policies.

Article 14 (Usage Restrictions and Contract Termination)

  1. The Company may restrict Service usage or terminate contracts when Members violate Terms or engage in illegal activities.
  2. Members may request withdrawal at any time through Service menus or customer service. Upon withdrawal, Service usage rights terminate immediately. Upon withdrawal, data is irreversibly deleted, and access permission changes are communicated to users.

Article 15 (Personal Information Protection)

  1. The Company protects Members' personal information in accordance with relevant laws. Matters regarding collection, use, storage, and destruction of personal information follow the separate "Privacy Policy."
  2. The Company does not use voice data for AI learning purposes under any circumstances. When utilizing LLM services (e.g., OpenAI, Anthropic), personal information learning settings are disabled, and data is always processed in an off state.

Article 16 (Advertising and Information Provision)

  1. The Company may provide advertisements for Service operations through service screens, email, push notifications, etc.
  2. Members may withdraw from receiving advertising information at any time through opt-out settings.

Article 17 (Damage Compensation and Liability Exemption)

  1. The Company compensates for damages to Members caused by the Company's fault in accordance with relevant laws.
  2. The Company is not responsible for damages in the following cases:
    1. Force majeure circumstances such as natural disasters or system failures
    2. Service failures or damages due to Members' fault
    3. Disputes arising from Members sharing Content
    4. Results arising from Members' settings or use of optional features
    5. Cases other than delays in addressing problems discovered through vulnerability assessments

Article 18 (Dispute Resolution and Governing Law)

  1. Disputes between the Company and Members shall be resolved through good faith consultation. If consultation fails, jurisdiction shall be with Seoul Central District Court in accordance with civil litigation law.
  2. These Terms shall be interpreted and applied according to the laws of the Republic of Korea.

Supplementary Provisions

These Terms shall take effect from August 24, 2025.